I can't sign in. What should I do?
Updated Nov 11, 2026 · 1 min read
Use the same method you signed up with
If you created your account with Google, Microsoft, Facebook or Apple, click that same Continue with button and pick the same account. Signing in with a different email address opens a separate account without your chats or subscription.
If you see This account does not support email sign-in, your account was created with a social sign-in. Use that button instead.
Didn't get the email code?
- Check your spam and junk folders.
- Make sure the email address is spelled correctly. If not, click Use a different email.
- Codes expire after 10 minutes. Click Resend code (it becomes available after a short countdown) and use the code from the latest email.
Wrong or expired code?
If you see That code isn't right, check the latest email and try again. After too many wrong attempts, or when a code has expired, request a new code.
Forgot your password?
On the password step, click Forgot password?, or after a wrong password click Email me a sign-in code instead. See How do I set or change my password?
Account temporarily locked?
After too many failed attempts, the account is locked for a while. Wait and try again later.
Social sign-in didn't finish?
If you see Social sign-in was cancelled or could not be completed, try again, or continue with your email.
Still locked out?
Email support@chatgbot.ai with the email address on your account and what you see when you try to sign in. A screenshot helps.
Related articles
- What are the ways to sign in?Continue with Google, Microsoft, Facebook or Apple, or use your email with a password or a 6-digit email code.
- How do I set or change my password?Set or change your password in Settings → Profile. Forgot it? Click Forgot password? on the sign-in page and reset it with an emailed code.
- How do I change the email address on my account?You can't change your email address in Settings. Email support from your current address and tell us the new one.