Help Center
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Answers about plans, billing, your account and every AI model in ChatGBot.
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- Getting startedCreate your account and send your first message.4 articles
- Models & featuresAI models, images, files, web search, voice and tools.7 articles
- Billing & subscriptionsPlans, credits, cancelling, refunds and payments.6 articles
- Account & sign-inSigning in, passwords, your profile and deleting your account.4 articles
- Privacy & dataYour chats, your files and how to delete them.2 articles
- TroubleshootingFix sign-in, message and payment problems.3 articles
Popular articles
- Getting startedHow do usage limits and credits work?Free messages refill on a schedule. Pro has rolling usage limits that reset automatically, and you can spend credits to reset the current limit early.
- Billing & subscriptionsHow do I cancel my subscription?Go to Settings → Billing Details and click Cancel subscription. You keep Pro until the end of the period you've paid for, then your account moves to the Free plan.
- Billing & subscriptionsCan I get a refund?Purchases are generally non-refundable. A refund is possible only where a consumer law that applies to you gives you that right, within 7 calendar days of purchase and within the message limits in our Refund Policy.
- Account & sign-inHow do I delete my account?Go to Settings → Profile and click Delete account. It permanently deletes your chats, files and account. If you have Pro, you'll be asked to cancel it first.
- TroubleshootingI can't sign in. What should I do?Use the same sign-in method you signed up with, check spam for the 6-digit code, and reset your password if you've forgotten it.