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  2. Troubleshooting

Troubleshooting

Fix sign-in, message and payment problems.

3 articles

  • I can't sign in. What should I do?Use the same sign-in method you signed up with, check spam for the 6-digit code, and reset your password if you've forgotten it.
  • My payment failed. What can I do?The error message at checkout tells you why the payment failed. Most can be fixed by checking your card details, confirming with your bank, or using another card.
  • Messages aren't sending, or replies are slowCheck whether you've reached a usage limit, check your connection, then use Retry or refresh the page.

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