My payment failed. What can I do?

When a payment fails, checkout shows Payment Failed or Payment Error. If it says No charges have been made to your account, you weren't charged.

What the message means

• Your card has expired or This card isn't supported: use a different card.
• Your card was declined by the bank or Your card has insufficient funds: try another card.
• The card number is invalid or The card expiration date is invalid: check the details and try again.
• We couldn't complete the 3D Secure verification with your bank: complete your bank's confirmation step (for example in its app or by SMS), or try another card.
• Your card isn't enabled for online payments or Your card's transaction limit has been reached: contact your bank, or use a different card.
• Please enter the cardholder's name: fill in the name on the card and try again.
• Your payment session has expired: refresh the page and try again.

For any other error, click Try Again or use another card.

Paid, but Pro isn't active yet?

After you pay, keep the page open. Your subscription is activated as soon as the payment is confirmed. If it's still not active after that, email support@chatgbot.ai with your account email and the transaction ID, or the date and amount.