How do I cancel my subscription?

You can cancel at any time. Cancelling stops the next renewal. You keep Pro until the end of the billing period you've already paid for, then your account moves to the Free plan.

Cancel on the web

1. Sign in at chatgbot.ai. Open the menu at the bottom of the sidebar and click Settings.
2. Under Plan, click Billing Details.
3. Below your plan, click Cancel subscription.
4. A few short screens follow: a confirmation, some quick questions about why you're leaving, and sometimes an offer of free credits to stay. Click Yes, cancel anyway and continue through them.
5. On the last screen, click Cancel subscription.

Depending on your account, one of two things happens next:

• The cancellation is done right there, and you see Your subscription is canceled with the date you can use Pro until.
• Your billing page opens in a new tab, where you finish cancelling. If nothing opens, your browser blocked the pop-up. Allow pop-ups for chatgbot.ai and click Try again.

Changed your mind on the way? Click Keep my plan or Keep my benefits and nothing changes.

Check that it worked

In Billing Details, your plan shows a Canceled badge and Access until with the end date, plus a note that your subscription won't renew.

Subscribed through the App Store or Google Play?

Those subscriptions can't be cancelled on the website. Cancel them in your device's subscription settings. See I subscribed on my iPhone or Android phone.

Want a refund too?

Cancelling stops future payments. It doesn't refund the current period. Refunds follow our Refund Policy. See Can I get a refund?

Can't find the button?

Cancel subscription appears only while your subscription is active. Make sure you're signed in with the account you subscribed with. If you still can't cancel, email support@chatgbot.ai from your account email.