Billing & subscriptions
Plans, credits, cancelling, refunds and payments.
6 articles
- How do I cancel my subscription?Go to Settings → Billing Details and click Cancel subscription. You keep Pro until the end of the period you've paid for, then your account moves to the Free plan.
- Can I get a refund?Purchases are generally non-refundable. A refund is possible only where a consumer law that applies to you gives you that right, within 7 calendar days of purchase and within the message limits in our Refund Policy.
- How do I buy and use credits?Pro subscribers can buy one-time credit packs of 200, 500 or 2,000 credits. Credits pay for tools like web search and image generation, and for resetting a usage limit early.
- How do I update my payment method?There's no option in Settings to change your card. Email support from your account email to ask for help with it.
- I subscribed on my iPhone or Android phone. How do I manage it?Subscriptions bought through the App Store or Google Play can't be cancelled on the website. Manage and cancel them in your device's subscription settings.
- When does my plan renew, and how do I get an invoice?Settings → Billing Details shows your plan, its price and when it renews, or the date your access ends if you've cancelled.