Can I get a refund?

This is a short summary of our Refund Policy. The policy itself is the version that applies.

The general rule

To the extent permitted by law, all purchases are non-refundable. A refund is possible only where a mandatory consumer protection law that applies to you gives you a refund or withdrawal right. Which rules apply depends on the country recorded in our system or the address on your invoice.

When a refund can apply

Both of these must be true:

• You ask within the legal refund window, while your subscription period is still active.
• You have not used the product for more than 10 messages in total, across all chats. (Purchases made in South Korea follow the South Korea rules below.)

If either one isn't true, the service counts as used and no refund is available.

Rules by country

• Brazil: a full refund if you ask within 7 calendar days of the purchase, however many messages you've used.
• South Korea: ask within 7 calendar days of the purchase. With 3 or fewer messages used, you get a pro-rata refund based on usage. With 4 or 5 messages used, you get 50% of what you paid. With 6 or more messages used, no refund.
• All other countries: ask within 7 calendar days of the purchase, with no more than 10 messages used, and include the information listed below. The refund is pro-rata, based on the number of messages used.

When there is no refund

• More than 10 messages were sent (more than 5 for purchases made in South Korea).
• The request came after the legal refund window.
• The request is about an automatic renewal. Legal refund windows apply only to the first purchase of a subscription, not to renewals.
• No mandatory refund right applies to your purchase.

We may also refuse a refund if you actively used the product after buying, unless there is evidence that it had malfunctions, critical errors or major bugs. An approved refund covers only the subscription period in which you asked, never earlier periods.

Stop the next charge first

The fastest way to stop future payments is to cancel your subscription. Cancelling stops auto-renewal right away, and you keep access until the end of the current billing period. A refund for the current period is a separate request. See How do I cancel my subscription?

How to ask for a refund

Email support@chatgbot.ai with the subject Refund Request - [your account email]. Send it during your current subscription period. Include all of the following, or the request can't be processed:

• Your full name as it appears on the payment method
• The account email used for the purchase
• The transaction ID or order number
• The date and amount of the transaction
• The last 4 digits of the card or payment method you used
• Proof of purchase (a screenshot of the confirmation, an invoice or a receipt)
• The plan you bought (monthly or yearly)
• A detailed reason for the request

If the request is about a technical problem, also include:

• A clear description of the problem and the steps to reproduce it
• The date and approximate time it happened
• Screenshots, screen recordings or error messages
• The device and operating system you used

We may ask for more information to check your identity and your purchase. Once we have everything, we'll tell you whether the refund is approved. A request that stays incomplete after a follow-up is closed.

Think a charge is wrong?

Email support@chatgbot.ai before you open a chargeback with your bank or payment provider. Opening a chargeback without contacting us first may lead to your account being suspended or closed.